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Orchestrating Experiences: Collaborative Design for Complexity


By:Chris Risdon Patrick Quattlebaum

Interviewing Users: How to Uncover Compelling Insights


By:Steve Portigal

This Is Service Design Doing: Applying Service Design Thinking in the Real World


By:Adam Lawrence Jakob Schneider Marcus Stickdorn Markus Edgar Hormess

Make Space: How to Set the Stage for Creative Collaboration


By:David Kelley Scoot Doorley

Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams


By:Jim Kalbach

In the Bubble: Designing in a Complex World


By:John Thackara

The Laws of Simplicity: Design, Technology, Business, Life


By:John Maeda

Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market


By:James Samperi Joe Heapy Oliver King

#Service designer. Il progettista alle prese con sistemi complessi


By:Roberta Tassi

Spaces for Innovation: The Design and Science of Inspiring Environments


By:Kursty Groves Oliver Marlow

Service Design and Service Thinking in Healthcare and Hospital Management. Theory, Concepts, Practice


By:Christoph Rasche Mario A. Pfannstiel

An Introduction To Service Design: Designing The Invisible


By:Lara Penin

Sprint: How To Solve Big Problems and Test New Ideas in Just Five Days


By:Jake Knapp

Change By Design


By:Tim Brown

Service Design. 250 essential methods


By:Robert Curedale

Le politiche per il design e il design per le politiche


By:Beatrice Villari Marzia Mortati Stefano Maffei

How to do research. The complete guide to designing and managing research projects


By:Nick Moore

From physical to virtual: the impact of servicescape on costumers’ behaviour


By:Sara Poggesi

Economies of Design


By:Guy Julier

Designing for Service


By:Alison Prendiville Daniela Sangiorgi

Re-Making Cities


By:Tony Fry

Designing Better Services


By:Beatrice Villari Francesca Foglieni Stefano Maffei

Service Design: from Insight to Implementation


By:Andy Polaine Ben Reason Lavrans Løvlie

This is Service Design Thinking


By:Jakob Schneiders Marcus Stickdorn

Design at Your Service: How to Improve Your Business With the Help of a Designer


By:Xenia Viladas

The Fundamentals of Interactive Design


By:Gavin Ambrose Michael Salmond

The Lean Startup: How Constant Innovation Creates Radically Successful Businesses


By:Eric Reiss

Usable Usability: Simple Steps for Making Stuff Better


By:Eric Reiss

Service Design for Business: A Practical Guide to Optimizing the Customer Experience


By:Ben Reason

The Service Startup: Design Thinking gets Lean


By:Tenny Pinheiro

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers


By:Alexander Osterwalder Yves Pigneur

Living With Complexity


By:Donald A. Norman

Strategic Design Thinking: Innovation in Products, Services, Experiences and Beyond


By:Natalie W. Nixon

The Design Way: Intentional Change in an Unpredictable World


By:Erik Stolterman Harold G. Nelson

Design for Services


By:Anna Meroni Daniela Sangiorgi

Big Data: A Revolution That Will Transform How We Live, Work, and Think


By:Kenneth Cukier Viktor Mayer-Schonberger

Outside In: The Power of Putting Customers at the Center of Your Business


By:Harley Manning

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value


By:Thomas Lockwood

We-Think


By:Charles Leadbeater

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations


By:Lucy Kimbell

Thinking, Fast and Slow


By:Daniel Kahneman

A Web for Everyone: Designing Accessible User Experiences


By:Sarah Horton Whitney Quesenbery

World 3.0: Global Prosperity and How to Achieve It


By:Pankaj Ghemawat

The Innovator’s Method: Bringing the Lean Start-up into Your Organization


By:Jeff Dyer Nathan Furr

Uncommon Service: How to Win by Putting Customers at the Core of Your Business


By:Anne Morriss Frances Frei

The Handbook of Design Management


By:Rachel Cooper

Creative Research: The Theory and Practice of Research for the Creative Industries


By:Hilary Collins

Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era


By:Henry Chesbrough

Design for Policy (Design for Social Responsibility)


By:Christian Bason

Service Innovation: How to Go from Customer Needs to Breakthrough Services


By:Lance Bettencourt

Design Management: Managing Design Strategy, Process and Implementation


By:Kathryn Best

The Handbook of Service Innovation


By:Renu Agarwal Willem Selen

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