The last edition of the Service Design Masterclasses was held remotely in February and March, 2022. Masterclasses are a special format of the Specializing Master in Service Design of – Politecnico di Milano. Drawing on our extensive academic and professional network we are able to involve innovation experts and service design gurus to investigate cutting-edge topics connected to the world of service design.

Masterclasses are open events dedicated to a wider community of students and professionals that want to approach service design hot topics and meet gurus of the service design community.


*For Companies and Professionals, the 4-Masterclasses Pack can be used by two different persons, one at a time.

Program coming soon!

Thursday, February 3 2022, 16:00 – 19:00

Making Critical More Than Human Futures

Laura Forlano

Writer, Social Scientist and Design Researcher

Thursday, February 17 2022, 16:00 – 19:00

Enhanced Service Design Methods & Tools

Yulya Besplemennova, Francesca Foglieni, Roberta Tassi

Service Design Tools project's Scientific Coordinators (Yulya & Francesca) and Founder & Scientific Director (Roberta)

Thursday, February 24 2022, 16:00 – 19:00

Data driven service design: potential, practice and challenges

Stefaan Verhulst

Co-Founder of the Governance Laboratory at NYU

Thursday, March 10 2022, 16:00 – 19:00

Behaviour, science and design

Lauren Kelly

Designer, educator, science wrangler and tool maker at Behaviour Studio

Thursday, March 17 2022, 16:00 – 19:00

Beyond silver bullets. Embracing complexity in development

Giulio Quaggiotto

Head of UNDP’s Strategic Innovation unit